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Privacy Policy

ProFruit Pack respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how and why we process it, how long we keep it, and what rights you have regarding your personal data.

This Privacy Policy applies when you visit the ProFruit Pack website, contact us, submit an enquiry, request a quotation, subscribe to marketing communications, or otherwise interact with us.

1. Data Controller

The controller responsible for the processing of your personal data is:

Lipis, UAB – ProFruit Pack
Company code: 303047531
VAT code: LT100007710619
Address: Rąžės g. 27, Peskojų k., LT-92385 Klaipėdos r., Lithuania

In this Privacy Policy, « ProFruit Pack », « we », « us » and « our » refer to Lipis, UAB operating under the ProFruit Pack brand.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

  • name and surname;

  • company name, position and other business information;

  • email address;

  • telephone number;

  • country or location information you provide;

  • information included in enquiries, quotation requests and other communications;

  • information about products, packaging requirements, quantities or services you are interested in;

  • order, contractual, invoicing and delivery information where applicable;

  • communication history with ProFruit Pack;

  • marketing preferences;

  • IP address, browser type, device information and other technical information;

  • information about how you interact with our website, subject to your cookie preferences.

You may browse most areas of our website without directly identifying yourself.

3. Why We Process Your Personal Data

We process personal data only when we have a lawful basis for doing so.

Enquiries and quotation requests

When you submit a contact form, request a quotation, email us or otherwise contact us, we process the information you provide in order to respond to your request, provide relevant information and discuss potential cooperation.

The legal basis may be:

  • taking steps at your request before entering into a contract; or

  • our legitimate interest in responding to business enquiries and managing relationships with customers and potential customers.

Orders and contractual relationships

When you purchase products from us or enter into a business relationship with ProFruit Pack, we may process your information in order to:

  • prepare quotations and agreements;

  • process and fulfil orders;

  • arrange production and delivery;

  • issue invoices;

  • manage payments;

  • provide customer support;

  • handle warranty, quality or other contractual matters.

The legal basis is the performance of a contract, taking steps before entering into a contract and, where applicable, compliance with legal obligations.

Business administration and legal obligations

We may process information where necessary for accounting, taxation, legal compliance, record keeping, fraud prevention, dispute resolution and the establishment, exercise or defence of legal claims.

The legal basis is compliance with our legal obligations and, where relevant, our legitimate business interests.

Website operation and security

Certain technical information may be processed to maintain the functionality and security of our website, detect misuse, troubleshoot technical problems and protect our systems.

This processing is based on our legitimate interest in operating a secure and reliable website.

Analytics and website improvement

Where you have provided the required cookie consent, we may use analytics technologies to understand how visitors use our website, which pages are visited and how our website and marketing activities perform.

The legal basis for non-essential analytics technologies is your consent.

Marketing communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your contact information to send you information about ProFruit Pack products, packaging solutions, company news, events, offers and related content.

Where consent is required, marketing communications are sent on the basis of your consent.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.

Submitting a general contact or quotation form does not automatically subscribe you to our marketing communications.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some cookies are strictly necessary for the website to operate and may be used without your consent where permitted by law.

Other cookies, including certain analytics, advertising and third-party cookies, are used only after you have provided the appropriate consent through our cookie management tool.

Depending on the technologies used on our website, these may include services used for:

  • website analytics;

  • advertising measurement;

  • conversion tracking;

  • embedded media;

  • remembering your preferences;

  • website functionality.

You can accept, reject or change your preferences for non-essential cookies through the cookie settings available on our website.

More detailed information about individual cookies, their providers and retention periods may be provided in our Cookie Policy or cookie settings panel.

5. Where We Obtain Your Information

Most personal information is provided directly by you when you:

  • complete a form on our website;

  • contact us by email or telephone;

  • request an offer;

  • place an order;

  • communicate with our employees or representatives;

  • subscribe to our communications.

In a B2B context, we may also receive professional contact information from your employer, colleagues, business partners, distributors, representatives, publicly available business sources or professional platforms where permitted by applicable law.

6. Who We Share Personal Data With

We do not sell your personal data.

Where necessary, we may share personal information with trusted service providers and partners that help us operate our business, including:

  • website hosting and IT service providers;

  • email and communication service providers;

  • customer relationship management and business software providers;

  • website analytics and advertising providers, subject to your consent where required;

  • logistics, courier and transport providers;

  • payment and financial service providers where applicable;

  • accounting, legal and professional advisers;

  • distributors, representatives or other ProFruit partners where necessary to handle your enquiry or provide services in your region;

  • public authorities where disclosure is required by law.

Service providers processing personal information on our behalf are required to process it only for authorised purposes and to protect it appropriately.

7. International Data Transfers

Some of the technology and service providers we use may process information outside Lithuania or outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take appropriate measures to ensure that the information receives an adequate level of protection, for example through:

  • an adequacy decision adopted by the European Commission;

  • Standard Contractual Clauses approved by the European Commission; or

  • another legally recognised transfer mechanism.

8. How Long We Keep Personal Data

We retain personal data only for as long as it is reasonably necessary for the purpose for which it was collected and to comply with applicable legal requirements.

Generally:

  • general enquiries and quotation requests may be retained for up to 2 years after the last meaningful communication, unless a business relationship develops or a longer period is necessary;

  • customer and contractual records may be retained for the duration of the business relationship and afterwards where necessary for legal claims and compliance;

  • invoices and accounting documentation are retained for the periods required under applicable Lithuanian accounting and tax law;

  • marketing information is retained until you withdraw your consent, unsubscribe or we determine that the information is no longer necessary;

  • cookie and analytics information is retained according to the settings and retention periods of the respective technologies used on our website.

Information may be retained for longer where necessary to establish, exercise or defend legal claims or where required by law.

9. Your Data Protection Rights

Subject to the conditions established by the General Data Protection Regulation (GDPR), you may have the right to:

  • Access – request information about the personal data we hold about you and obtain a copy of it.

  • Rectification – ask us to correct inaccurate or incomplete personal information.

  • Erasure – ask us to delete your personal data where there is no lawful reason for us to continue processing it.

  • Restriction – ask us to restrict the processing of your personal data in certain circumstances.

  • Data portability – receive certain personal data in a structured, commonly used and machine-readable format and, where applicable, have it transferred to another controller.

  • Object – object to processing based on our legitimate interests in certain circumstances.

  • Object to direct marketing – you may object to the use of your personal data for direct marketing at any time.

  • Withdraw consent – where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

  • Lodge a complaint – you have the right to lodge a complaint with the competent data protection supervisory authority.

To exercise any of these rights, contact us at sales@profruitpack.com.

We may need to verify your identity before completing certain requests.

10. Complaints

If you believe that your personal data has been processed unlawfully, we encourage you to contact us first so that we can address your concerns.

You also have the right to submit a complaint to the Lithuanian supervisory authority:

State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija)
L. Sapiegos g. 17
LT-10312 Vilnius
Lithuania

You may also contact the competent supervisory authority in another EU or EEA country where applicable.

11. Data Security

We use appropriate technical and organisational measures designed to protect personal information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Access to personal data is limited to employees, service providers and other persons who require it for legitimate business purposes.

However, no internet transmission or electronic storage method can guarantee absolute security.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

ProFruit Pack is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. Automated Decision-Making

ProFruit Pack does not currently use personal data to make decisions that produce legal or similarly significant effects solely through automated processing.

If this changes, we will provide the information required under applicable data protection law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website technologies, services or legal requirements.

The latest version will always be published on our website together with the date of the most recent update.

15. Contact Us

If you have questions about this Privacy Policy, how we process personal information or would like to exercise your data protection rights, please contact:

Lipis, UAB – ProFruit Pack
Company code: 303047531
VAT code: LT100007710619
Rąžės g. 27, Peskojų k.
LT-92385 Klaipėdos r.
Lithuania

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